Cultural Heritage Venue Operations Level 2

Qualification Overview: EDI, in conjunction with Creative and Cultural Skill, has developed a comprehensive range of Creative and Cultural qualifications reflecting the diversity of job roles in the sector.

This award is ideally for those in the front of house and administrative or support role within any type of cultural venue. This leaener will gain real work experience of what goes on in the day to day operations of a cultural venue and see how the processes and procedures enable the venue to run smoothly. The learner will liaise with visitors to the venue and provide a range of customer service. This pathway equips learners with a range of generic skills to widen the job opportunities available to them.

To achieve the full National Award in Cultural Heritage Venue Operations, you are required to complete all eight of the units at Level 2.

Mandatory Core (8 Units)

Unit 1 Deal Effectively with Customers

  • Element 1.1 Communicate effectively with customers
  • Element 1.2 Deal with customer service issues
  • Element 1.3 Provide information about the organisation's products or services
  • Element.1.4 Make Bookings and reservations

Unit 2 Make Sure Your Own Actions Reduce Risks to Health and Safety

  • Element 2.1 Identify the hazards and evaluate the risks in your work place
  • Element 2.2 Reduce the risks to health and safety in your workplace

Unit 3 Ensure the Workplace is Secure

  • Element 3.1 Identifying and assess potential security threats
  • Element 3.2 Take action to prevent security threats

Unit 4 Use IT and interpreting Systems

  • Element 4.1 Carry out IT tasks
  • Element 4.2 Use Interpreting System

Unit 5 Carry out housekeeping Procedures

  • Element 5.1 Open and close a cultural heritage venue
  • Element 5.2 Carry out cleaning
  • Element 5.3 Maintain premises

Unit 6 Support the organisation of Events and Exhibitions

  • Element 6.1 Support the planning of an event or exhibition
  • Element 6.2 Support the operation of an event or exhibition
  • Element 6.3 Support the evaluation of an event or exhibition

Unit 7 Access, Record and Store Information

  • Element 7.1 Access and record information
  • Element 7.2 Store information

Unit 8 Carry out basic Financial Transactions

  • Element 8.1 Access financial Information
  • Element 8.2 Monitor Customer Payment

Cultural Heritage Venue Operations Level 3

To achieve the full National Award in Cultural Heritage Venue Operations, you are required to complete all eight of the units at Level 3.

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Want to know more?

If you are interested in applying you can download an application form.

Should you have any further questions please contact us and speak to either Pat McCann 0207 942 2523 or Ray Chan on 0207 942 2940 and we will be more than happy to advise you.