Retail Skills Level 2

To achieve a full certificate in Retail Skills at Level 2, you are required to complete a total of six units as outlined below:

Mandatory Unit

(Learners must complete Unit 1)

  • Unit 1 (Unit E19) Work effectively in your retail team

Optional Units

Learners must achieve a further five units. At least four of these must be chosen from the following units at Level 2:

Sales

  • C3 Help customers choose product in a retail environment
  • C4 Maximise product sales in a retail environment
  • C5 Provide information and advice to customers in a retail environment
  • C6 Demonstrate products to customers in a retail environment
  • C12 Promote loyalty schemes to customers in a retail environment Stock Management
  • B3 Receive goods and materials into storage in a retail environment
  • B4 Put goods and materials into storage in a retail environment
  • B6 Process customer orders for goods in a retail environment Product Expertise
  • B9 Prepare products for sale to customers in a retail environment Merchandising
  • B5 Keep stock on sale at required levels in a retail environment Visual Merchandising
  • C2 Display stock to promote sales to customers in a retail environment
  • C18 Follow guidelines for planning and preparing visual merchandising displays
  • C19 Follow guidelines for dressing visual merchandising displays
  • C20 Order graphic materials for visual merchandising displays
  • C21 Dismantle and store visual merchandising displays
  • C22 Make props for visual merchandising displays
  • C23 Put visual merchandising displays together Finance and Administration
  • C8 Process payments for purchases in a retail environment
  • C9 Process payments and credit applications for purchases in a retail environment
  • C10 Process cash and credit transactions in a retail environment
  • C36 Follow point-of-sale procedures for age-restricted products in a retail environment

Customer Service

  • B7 Process returned goods and materials in a retail environment

Only one unit can count towards the qualification when chosen from units D1, D2 and D3

  • D1 Give customers a positive impression of yourself and your organisation
  • D2 Support customer service improvements
  • D3 Resolve customer service problems

    • Organisational effectiveness

    • E6 Help to maintain health and safety in a retail environment
    • E7 Help to keep the retail unit secure

    A maximum of one unit can be chosen from Level 3 excluding E8 Work effectively in your retail team. Only one of the following units at Level 1 may contribute to the qualification

    Note: Only one of the following units may contribute to the qualification

    • D1 Level 2 Give customers a positive impression of yourself and your organisation
    • D2 Level 2 Support customer service improvements
    • D3 Level 2 Resolve customer service problems
    • D5 Level 3 Organise the delivery of reliable customer service
    • D6 Level 3 Improve the customer relationship
    • D7 Level 3 Work with others to improve customer service
    • D8 Level 3 Monitor and solve customer service problems
    • D9 Level 3 Promote continuous improvement in customer service

    Retail Skills Level 3

    To achieve a full certificate in Retail at Level 3, you are required to complete a total of six units as outlined below:

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    Want to know more?

    If you are interested in applying you can download an application form.

    Should you have any further questions please contact us and speak to either Pat McCann 0207 942 2523 or Ray Chan on 0207 942 2940 and we will be more than happy to advise you.